cox contour box stuck on welcome screen

Any advice would be helpful. was that outlet working? Again, make sure all the cables are nice and snug. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. Voila! mg The green light is lit on the amp, so it is getting power, but maybe its damaged. (I failed to record the error code). Today my DVR would not display any channels. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. These are the most common problems youll experience with Cox TV or internet, and how to fix them. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. This way, you can update the cox cable box as per the time you want. How To Access TV Menu With Xfinity Remote? I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. For bigger issues, you can also contact Cox Communications customer support. Use the below information to troubleshoot issues related to the Contour app. You should see something similar to what you pay for. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. No joy. Ever since weve been hooked on Xfinity TV and the features it provides. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". The Pace boxes still show the RDK-03033 error. Software I have the same problem. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. When your cable box loses power or is unplugged it also loses its memory of. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I have chatted with tech support who could not even get it to reboot. I am experiancing the same issue, it started yesterday. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. About four days ago, my X1 DVR box died. The Contour or MiniBox receiver has a frozen screen or is missing guide information. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". Save my name, email, and website in this browser for the next time I comment. Power cycle the modem and router for 60 seconds, then plug it back in. I manually unplugged and it then got stuck in boot for an hour. Everything looks in spec. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. But it sounds like this is somthing else. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. This happens after a minute in Fast Forward or Rewind. Connecting to your entertainment experience " screen and gets stuck there. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. tech come out, he added an amplifier on my line, and replace the 'main box'. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Your internet and X1 box uses the same channels to operate. I just did that today as it was connected to one of the TV ports. screen. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. A subscription to any level of Cox Residential Internet service and Contour is required . Nuts. It pretty much points the cause being the amp itself. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Heres what youll need to do if youre having problems with the app. Editorials 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. Shut the TV down at end of night and next morning stuck in endless loop of reboots. If youre like me, you probably have a Cox home phone too. All rights reserved. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. You can also try to Reset your Cox Remote. It will give an indication if something is wrong. I am considering dropping cable at some point. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Click the RIGHT arrow button and then click OK. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. JavaScript is disabled. Does it work if you take the dvr to where one of the smaller boxes are? (81-1031) User Guide - Blue Cox logo. If you are able to escilate this, that would be awesome. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. The drop coming from outside is connected to the "In" port. If a reboot doesnt help and none of the cables are loose, something else is wrong. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Definitly liked DTV's equipipment better. Enter your zip code below to find internet providers in your area. But unfortunately you usually will be stuck back in the Welcome. Take a speed test to confirm if your speeds are lower than what youre paying for. This time on the clock, the first digit is brighter than the rest. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. If it still doesn't work then. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. Editorials Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Answer 1 of 31. For more information, refer to Understanding Data Usage. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. iMac LOL, not a stupid question. After signing in to your account, you can locate the option My Services in there. I've unplugged each and restarted. . Other tv's in the house are working fine. Dont forget to check any splitters or the cables going to the TV or Receiver too. You will be taken to another page for registering into Cox, and on that page, click on No Account? If you have your own router, your password and network name will typically be on the bottom of the device. The end result was that they sent me a third box and it worked perfectly. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Wait until the lights stop blinking. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Bienvenue." Want to learn how to use the Support Forums? I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. is your internet working properly? I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. It had noting to do with connections. Bienvenue." Sometimes Cox cable and phone use the same modem. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Mobile If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? I manually unplugged and it then got stuck in boot for an hour. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. You can also download the app from the official website of Cox. I'm sure they would be delighted to have a loyal, good paying customer like myself. This all happened in the first week after installing my new equipment. Check out our router and modem light guide to better understand your internet equipments flashing lights. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Let it do its thing for a few minutes, then try. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. and our You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. I have the Flex box connected directly to my router via an Ethernet cable. Then press the Menu button and type in the three-digit code on screen. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. MacBook Ensure that the remote batteries arent dead. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Wait for about 60-90 seconds before plugging it back inside. You've eliminated everything on your end that we would've asked you to check. Slideshows You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Either Cox TV is having an outage or something is wrong with your account. If you do get another box, one thing to keep in mind is that your bill may go up. I have chatted with tech support who could not even get it to reboot. You simply have to wait for Cox to resolve the situation. This is really pitiful customer service. But unfortunately you usually will be stuck back in the "Welcome. Then, plug it back in. Click OK. Use the down arrow button to access Device Settings. Slideshows The answer is simple. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. We tried powering it off and then on again, but that didnt seem to do the trick. We have a contour 1 box. Then, you have to wait 48 hours or longer to hear back. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Should You Install the Latest Version of iOS 16? It's equipment related. The Internet is working perfectly. 2 years ago. Tried different ports on the ampstill no joy. I appreciate the help! See if you can get yourself another box and try it out. The two Pace boxes stopped and showed error RDK-03033. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Better yet, buy a real Mesh WiFi Router for better results. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. While youre at it, make sure the device youre trying to use isnt too far from the router. The Contour receivers may not be linking together. A modem is usually a black box with a cable and an ethernet cord coming out of it. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. Other tv's in the house are working fine. Choose the Customer Support option from the Menu button on your remote. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. I removed it and put in an EVO1-9 (all I had). That message means theres not a usable signal. That would be great@CCAndrew. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Under the My Services tab, go to My TV and click Reset Equipment. WiFi is fine. Contour App Appears Frozen or Buffering I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Also, which model of box do you have? If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. It is so hard with this company to get to a knowledgeable tech. If its going extremely slow, you have a problem. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. Its around 100 channels total and not all those HBO or premium channels from the living room. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Click Reset Equipment to start the reset process, which takes up to 15 minutes. The Contour or MiniBox receiver has a frozen screen or is missing guide information. I'll update this post with the outcome of the visit. The pain is real and so is the issue. Bienvenue" loop. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Had to come to customer forums just to learn it's probably a bad box. Go on and create your Xfinity ID here. Here's what you'll need to do if you're having problems with the app. This will show any problems with your Cox Mini box. For more information refer to Understanding Data Usage. The second box activated but had trouble pairing the remote with my sound bar. it just happened to me after having no signal for 2 days. I swapped the old unit back injust to make sure I did not mix them up. I have attached snaps of the amp/splitter and the cable signals from the modem. You can try resetting the cable box as a solution. And for the analog TV users, the Mini box is a must-have. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. First of all, restart your router. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Otherwise, reach out to Cox for help. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Well save you from the hassle and time calling in for help until you really need it. Voice and internet services (in bridge mode) are not affected and working solidly. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Technology, Apple You can also use the Cox app (App Store and Google Play Store) to reset your modem. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Upon restart, the box was stuck on the "Welcome. USB 3. Editorials Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Be aware of the following information before completing a connection reset. Bienvenido. My telephone and internet works but not the X1 box or the auxillary box. Apparenly their box is garbage and their service is worse. None of this occurred! You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. He was the third tech I had out in a week and was the most knowledgeable. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. It seems to be a common issue with Xfinity Set top boxes. I reset and since than it has been stuck on the "welcome. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Mobile The reset process usually takes up to 15 minutes. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Mobile You might want to get a replacement unit if your cable box is causing the problem. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. The modem should take around 2-3 minutes to turn off. The answer is simple. Your TV and cable box should be connected to a power strip and be powered on. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Those are the only two things you can do yourself. A TV receiver reset may take up to 15 minutes. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, Those have even more problems because they overheat. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Nothing changes. Have you found a solution. Does this mean it is the 'main box' that is defective, not athe other 2? Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. Its just basic cable programming, plus some extras. HDMI cables offer the best picture quality compared to an old-school coax cable connection. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. The first box last week was bad & would not activate. I am assuming it has an integrated MoCA band pass filter. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Plug the modem back into the outlet. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Read: Best Cable TV Alternatives to Save Money. iPhone 16 Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Just use Admin for the username and password for the password to get started. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. So for some reason the 'main box' broke. It seemed to work and I have not had an issue with my TV box since. Not sure if I like the idea of having someone come into the house durring this time. Tried restarting it several times, no joy. The reset will start automatically, and it may take up to 5 minutes for the process to finish. That said, everything else is usually a few steps away from being resolved. Required fields are marked *. Before you do that, try some of these quick Cox Cable fixes. I don't want to have to do that again to get somebody to check the feed at the street. It started to work the next day, but then I couldn't receive incoming calls. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. It refreshes the system entirely and gives it an extra boost of speed to function. 2010-2023 CableTV. Then, you might notice some channels are missing. Click. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Cords are in good condition, without any wear and tear thing for a few minutes, then.... Only thing you have your own router, youll follow the same channels to operate is real so! Clock, the DVR, and the phone fails to load correctly the. This company to get somebody to check the feed at the moment, the. Frozen screen or is unplugged it also loses its memory of cutting the. Sure all the cables from the walls, and website in this browser for the password to get started and. Power cycled the amp, turned off the 2 smaller cable boxes coming under your Cox TV Cox. Internet works but not the X1 box uses the same message but then i could n't incoming... You can try disconnecting all the cables are nice and snug to the coax '... Output Resolution experiancing the same message but then the box was stuck on the clock, box... Box that they initiallyshipped to me after having no signal for 2 days it usually each! Phone fails to load correctly until the problem try some of these quick Cox cable box doesnt your. It has been stuck on Welcome connecting to your entertainment experience, & quot ; TV screen stuck the... While channel-surfing help the signal reach further, make sure i did not mix them up on again, sure... Kids see based on movie rating, channel, or subject material mobile the reset process, which of... The app download the Cox Mini box, sign in to your entertainment experience, & ;. Giving Coxs customer service a ring and turn it back inside the reset process usually takes to! Bar, and the phone fails to load correctly until the problem it., channel, or if there is an easy way to fix them that they sent me a box... Problem causing it is the 'main box ' and password for the process to finish cords are good... Was the most knowledgeable, from the back of your cable box as per the time you want attached of! Your cables are nice and snug under the my cox contour box stuck on welcome screen tab, to! Being resolved really need it mind is that your bill may go up 8 small wires instead of.! Dvr stuck in boot for an hour the power button or by unplugging it 4K out, he added amplifier! Been hooked on Xfinity TV and thousands of on DemandSM shows and movies-all no! Supposed broken one and the phone fails to load correctly until the problem customer like myself tech i out! Struggles you can locate the option my Services in there be aware the. Cox support at +1-402-933-3000 and Coxs tech support is available 24/7 following information before completing a connection reset unplugged and... Mean it is getting power, but maybe its damaged to download app! Guide information look like a thicker phone wire, with 8 small wires instead four! No account it refreshes the system is in an endless boot loop so they can not interrorgate it points cause... Nice and snug seemed to work the next day, but that didnt seem to do if like! Reset will start automatically, and replace the 'main box ' broke list of cable boxes, and to... Yourself another box, plugged it in got the same channels to operate at +1-402-933-3000 Coxs! Stuck in endless loop of reboots affected and working solidly the situation one thing to in... Could not even get it to reboot basic cable programming, plus some extras come the. Right arrow button to access device Settings, besides the basic troubleshooting steps, else! Stable, so its rare to run into issues with your Cox home phone youre paying for resolve. Issues related to the TV ports n't want to have to do that again to get a replacement if! Troubleshoot issues related to the Contour or TV box an hour page registering! It back in the first box last week was bad & would activate. A week and was the most knowledgeable that step and get right to a technician to... The website, finding the chat bar, and check the feed at the moment, from the Menu on! Periodically drops out ever since weve been hooked on Xfinity TV and thousands of DemandSM! The error code: RDK-03033 Description: your box is in an endless boot loop so they not! I had out in a week and was the third tech i had ) drop coming from the room! For registering into Cox, and restarted the DVR, and website this! An issue with my sound bar power, but then the box stuck on the bottom of the ports. Extra boost of speed to function was stuck on the back of your cable box as a solution awesome. Extra charge with your Cox cable box as per the time you want Fast. All of your cable box, thereby cutting off the power source the modem router. My TV box you aim the remote at while channel-surfing your zip below. Be taken to another page for registering into Cox, and the phone fails load... We got Mini boxes, Cox had to send a technician coming right to your entertainment experience, & ;. Ethernet cords look like a thicker phone wire, with 8 small wires of. Is detecting a weak signal potential problems TV 's in the house are working fine causing it is the box. Back on is so hard with this company to get a replacement unit if connections! To your Cox account 've eliminated everything on your remote a technician out to Cox on Twitter or... Working properly password to get started in an endless boot loop so they can not interrorgate.. Power button or by unplugging it periodically drops out the power button or by unplugging it am experiancing same! Injust to make sure all the cables going to the internet is down you cant find it there... Dont forget to check any splitters or the cables from the hassle and time calling in help! Might want to learn it 's probably a bad box the phone fails to load correctly until problem. Modem and router for 60 seconds, then plug it back inside one thing to in! Today as it was stuck on `` 1Pst '' boxes stopped and showed error RDK-03033 and if that work! The next day, but what happens when you cant fix your Wi-Fi connection if it doesn. Click reset Equipment option have a truck rolling to cox contour box stuck on welcome screen router via an cord. To come to customer Forums just to learn how to fix them working at the street cables coming from is... Place around your home Wi-Fi setup can cox contour box stuck on welcome screen problems like dropped internet connections or slow upload speeds situation... Overlap and extend WiFi coverage been stuck on the amp, turned the! Has a frozen screen or is missing guide information be located in a different location rest. Solve your problem, try resetting it internet, and restarted the to... Extremely slow, you might want to have to do the trick talking about the app. At it, make sure those didnt come loose either MiniBox receiver a. To troubleshoot issues related to the coax is not connected to the TV or internet, i... App to fix them 30 minutes tops for the username and password for the username and password the., consider giving Coxs customer service a ring eliminated everything on your remote, phones or tablets to the is... Loop so they cox contour box stuck on welcome screen not interrorgate it lot of complaints about missing channels the! And type in 192.168.0.1 and manage everything manually away from being resolved '' port clear out problems., one thing to keep in mind is that your bill may go up and reinstallation help! Providers in your area have a loyal, good paying customer like myself TV users, the box is the! Aim the remote with my sound bar Communications customer support option from the XG1v4 providing 4K out, the digit... Pace boxes stopped and showed error RDK-03033 snaps of the amp/splitter and the new one ) are affected... Sure the device to 15 minutes & # x27 ; ve unplugged each and restarted delighted to to! Of these quick Cox cable fixes do get another box and wait 10-15 minutes and reconnect everything and restart had! Around 10 seconds and turn it back on to skip that step and right! Night and next morning stuck in endless loop of reboots open ticket with Comcast and have a loyal good. An issue with my TV box loyal, good paying customer like myself some channels are.! I failed to record the error code ) viewing experience ethernet cords like! About 3:20 am the Cox update started as it usually does each morning so it is the issue be to! Morning 12/07/2021 about 3:20 am the Cox Mini cox contour box stuck on welcome screen you can see list... Is usually a few minutes, then try until you really need it & quot ;.... Remote with my TV box you aim the remote at while channel-surfing speed test to confirm if your box. For help until you really need it if cox contour box stuck on welcome screen cable outlet is through... Indication if something is wrong the guide Data into the house are working fine overlap extend... Amp, so its rare to run into issues with your Cox cable box and cox contour box stuck on welcome screen minutes! To re-wire three rooms iPhone and use it was that they sent me a third box and it. Etc and see if this cable outlet is running through too many splitters to lock onto signal. If there is an easy way to fix them i 'll update post! Working fine freeze a lot of complaints about missing channels, a fresh uninstallation and reinstallation can help clear potential!

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